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Privacy Policy

A Few Good People, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.CopingUniversity.com Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact David Balch here. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url= TRUSTe will then serve as a liaison with us to resolve your concerns.

Information Collection & Use

Registration

In order to use this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. 

At the time of registration you will be subscribed to our monthly newsletter. If you do not wish to receive it you may elect not to at that time. If you do wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

When the registration form has been completed we will send an email to you in order to verify the email address you have given us. The email will contain a link that you must click in order to complete your registration.

A Few Good People, Inc. is the sole owner of the information collected on www.CopingUniversity.com.   A Few Good People, Inc. collects personally identifiable information from our users at several different points on our Web site.

Orders 

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 

Surveys

From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information, and demographic information (such as zip code). 

We use this information monitor site traffic or solicit your feedback on features of our site in order to improve our service.

We will use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personally identifiable information for any other purpose.  We will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CopingUniversity.com will store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us here to request that we remove this information from our database.

Uses of Information

Upon registration we will ask you to provide us with the primary disease state with which you are dealing. This information will only be used to tailor your experience on our site so that it is as meaningful and helpful to you as possible. This information will also be used in the aggregate to analyze our site usage and this aggregate data may be shared with third parties, but it will not be shared with any third party in any way that would associate it with any of your personally identifiable information.

Upon registration we will also ask you to specify your role in the situation, such as patient, caregiver, family member, or friend. This information will only be used to tailor your experience on our site so that it is as meaningful and helpful to you as possible. This information will also be used in the aggregate to analyze our site usage and this aggregate data may be shared with third parties, but it will not be shared with any third party in any way that would associate it with any of your personally identifiable information.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products and services. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

Service-related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. 

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see “Choice and Opt-out.”

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through cookies, log files, and/or clear gifs to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. 

We do not share your personally identifiable profile information with other third parties, except that we may share it in aggregate form.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners, sponsors, and advertisers. This information does not identify individual users.

We do not link aggregate user data with personally identifiable information. 

Personally identifiable information

We do not share, sell, rent or trade your personally Identifiable Information with third parties for their promotional purposes.

Agents 

We may use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store, or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We will offer you the opportunity to receive information from our partners, sponsors, and/or advertisers. If you choose to receive such information, your personally identifiable information will not be shared with any third parties but, instead, will be used by us to forward their information to you. If you wish to respond to such information you may do so and establish a relationship with the third party, but in no case will we provide such parties with your information. You will always have the chance to opt-out of receiving such information, both in your profile and at the bottom of any mailings that you receive from us on their behalf.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us here We also offer the ability to opt-out of certain communications on our profile page, or you may contact us at 1-800-366-2347, 909-337-3928, or P.O. Box 824, Twin Peaks, CA 92391 to opt-out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. 

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 

We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information for the sole purpose of establishing the location at which you agreed to our Terms of Service.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as surveys may be limited. Cookies are used by our shopping cart, for example, to store your name and address so that you won’t have to enter it manually on subsequent purchases.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by CopingUniversity.com only and does not cover the use of cookies by any advertisers.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by A Few Good People, Inc. Please be aware that we, A Few Good People, Inc. are not responsible for the privacy practices of such other sites. 

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. 

This privacy statement applies only to information collected by this Web site.

Co-branded sites

Some pages may have the look and feel of being on www.CopingUniversity.com even though they are hosted on another site. All information collected on such third party sites is owned and controlled by us and this privacy statement. 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change on our member information page or by emailing our Customer Support here or by contacting us by telephone or postal mail at the contact information listed below.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us here

Business Transitions

In the event A Few Good People, Inc. goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email as well as a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

A Few Good People, Inc.
P.O. Box 824
Twin Peaks, CA 92391

By email, click here

800-366-2347 (toll-free)
909-337-3928 (direct)
909-337-4945 (fax)

 

(Effective Date: 4/1/2010 2:23 PM  / 5 )


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